Service Excellence in Health
Transform insight into fairer access, better outcomes and stronger operational performance.
Health equity is built into every module, turning learning into action on real health and care priorities.
7.37m¹
cases waiting for planned treatment
£2.7bn²
a year lost to delayed discharges
2%³
productivity gain every trust must find each year
16 months
Level 6 apprenticeship programme, plus 3-month End-Point Assessment
Expert-led
designed and delivered by health and improvement specialists
CMI Level 6 Diploma
in Professional Management & Leadership
Full programme overview
What participants will do
Redesign services
Service design and systems thinking on real service challenges
Understand needs
Data, user insight and stakeholder engagement
Lead live projects
Inequality, access, efficiency, patient experience, variation
Test and scale
Prototype, evaluate, scale what delivers measurable impact
Collaborate
Skills, confidence and influence across teams and systems
Apply an equity lens
Fairer access, experiences and outcomes for diverse populations
Who's it for
- Middle and service managers
- Clinical and operational leads
- Transformation, improvement and change leads
- Programme, pathway and project leaders
- Inequalities leads and champions
Why Ioda
4.7/5
11,300+ learner reviews
78%
distinction rate
12 NHS clients
NHS-experienced facilitators
Group learning
Improvement Pods and Community of Practice
Professional Coaches and Expert Facilitators
From expert masterclasses to ongoing coaching, you'll be taught, supported and guided throughout the programme by health specialists, clinicians, health leaders and improvement practitioners with real-world NHS experience.
Join an info session
Nominations due
Applications due
Cohort confirmed
Induction
Who can apply?
For managers and leads who can shape how services work.
- UK, EEA, or Swiss resident for at least 3 years
- Not already taking part in any other government-funded learning
- Line manager support to attend progress reviews, protect your learning time and apply your learning in your role
- Able to evidence at least six hours per week of learning and applying new skills within your role